Refund policy
Returns & Replacements
At Kreative Cutters, we want you to love your purchase.
Because each of our products are made to order and for hygiene reasons, we do not accept returns or exchanges.
If your order arrives damaged or you receive an item that is missing or incorrect, we're here to help. We offer a 30-day replacement policy, which means you have 30 days from the date your order is delivered to request a replacement.
To request a replacement, please contact us with your order number and photos of the damaged or incorrect item. Once your request is reviewed, we'll arrange a replacement at no additional cost if your claim is approved.
Please note:
- We do not accept returns or issue refunds for any of our products unless the item is damaged, not functional or lost during shipping.
- All of our products are custom-made to order, and due to health and safety concerns, we cannot accept returns.
- If you experience any issues with your order, we will replace the item with a like product or issue a refund, depending on the situation.
To report an issue, please contact us at: Support@KreativeCutters.com.
If your request is accepted, we’ll promptly send you a replacement item or process a refund as appropriate.
Your satisfaction is important to us, and we’ll do our best to make things right.
European Union 14-Day Cooling-Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
Refunds
Once we receive your return request, we’ll review it and notify you of our decision. If your return is approved, a refund will be issued to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at Support@KreativeCutters.com